General Sales Conditions
1.1 These sales conditions apply to all orders. Every order implies these conditions.
2. Delivery and shipment
2.1 We can deliver all your orders as long we have them in stock.
2.2 We will send all our orders on working days (between Monday and Friday). Local and international holidays are not included. We are not responsible for delays.
2.3 The goods are sent according to the overview per country at both the cost and the risk of the customer to the delivery address given by the customer.
2.4. If it is impossible to deliver the product, the agreement is dissolved by law. The seller is obliged to notify the customer in writing before the delivery period has ended. In the case of partial delivery, each delivery will be considered a separate sale.
2.5. Except if proof to the contrary is provided, the seller will have discharged its obligation to deliver as soon as the items delivered by the seller have been offered to the buyer once. In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.
3.1 We do our very best to keep al the information on the website up to date. We are not responsible for misprints or typesetting errors on the webshop.
3.2 If there is a pricing error on our webshop we will give the customer the opportunity to confirm the order at the correct price or to cancel the order. If we can not contact the customer within 30 days we consider the order cancelled.
3.3 all prices are including taxes. Shipping are not included in the displayed price and will be calculated at checkout.
3.4 All prices are the prices per piece, unless indicated otherwise.
3.5 If shortly after a purchase your product has a discount afterwards the customer does not have the right to claim a refund for the price difference. By payment you agree to the price.
3.6 Advantage is not responsible for any foreign custom fees or duties that may be applied after shipment.
4. Right of revocation
4.1. In the case of a consumer purchase in accordance with the Act on Distant Selling (Article 7(5) of the Civil Code), the consumer has the right to inform the seller that he has decided not to go ahead with the purchase, without payment of a fine and without indication of a reason, within 14 working days from the day following the day of delivery of the product. Before returning the product, the buyer must within 14 days of delivery inform the seller by e-mail [email protected] or via the contact form that he will be returning the product. The items must be returned in the original packaging, original tags, accessories and associated documents including, and their condition must be as new (the same condition as the item left the warehouse).
4.2. Articles bought during the sales period or bought in the outlet-category cannot be returned.
5. Complaints or disputes
5.1 Complaints or disputes should be made known within 14 days of delivery in writing. If the complaint is found to be grounded, our liability is limited to the replacement of the goods. Any liability on the part of the seller limits itself to the actual amount paid for the order
5.2 The European Commission has an online platform to handle e-commerce related complaints and disputes outside a court environment, the so called ODR-platform (“Online Dispute Resolution”) http://ec.europa.eu/odr/. It is a free interactive website available in all official languages of the EU. Consumers and entrepreneurs can find information about the possibilities to solve their issues without intervenience of a court or any other legal institution. Furthermore, consumers and entrepreneurs can file a complaint relating to an online transaction. This complaint then will be sent, by the platform, to an ADR-entity (Alternative Dispute Resolution).
6.1 Products can be returned within 14 working days after receiving the order.
6.2 The customer is responsible for the return shipment. The cost and the responsibility of the shipment ar reliable on the customer.
7. Right of ownership
7.1 The seller remains owner of all goods until full payment has been made.
We respect the privacy of all users on this site and endeavor to keep any personal details you give confidential. We use your details to dispatch your order as quickly and as easily as possible. We will only use your details for any other purpose with your permission. We will not sell your details to third parties and will only reveal your details to third parties if they are involved in the delivery of your order (for example the courier).
We use the details of our clients for the following services:
- When you place an order, we need your name, e-mail address, delivery address and payment details to carry out your order and to keep you informed about its progress.
- With your permission, we use these details to inform you about the development of the website and about special offers and discounts. You are free at all times to unsubscribe from this e-mail newsletter.
- If you make a customer profile on this website, we will store your details, such as your name and address, telephone number, e-mail address, delivery address and payment details, so that you do not have to fill them in each time you order.
- Details about the use of our site and the feedback we get from our visitors help us to further develop and improve our site.